Questions / Answers

Do you have further questions about our services? How to book or about our offers? Do not hesitate to contact us directly.

How do I make a reservation at Tulip Residences Joinville?

You can book an apartment at the Tulip Residence Joinville on or by calling the residence at +33 1 48 83 11 99.

Why do I have to book with a credit card at Tulip Residences Joinville?

You need a credit card to guarantee your reservation, whether you booked on or by phone. In periods of trade fairs, events or high occupancy a partial or total prepayment of your stay may be requested with a credit card.

How can I book for a group at Tulip Residences Joinville?

For group bookings, you can send your request by filling in our form or by calling directly to the residence at +33 1 48 83 11 99.

What types of reservations are available on

You can make guaranteed or non guaranteed bookings. In the case of a reservation without guarantee, your room will be reserved until 6:00 pm on the day of your arrival. If your reservation is guaranteed, your room will be reserved for you all night long, even in the case of a late arrival.

Is it safe to book on

Yes, your reservation is safe and especially your credit card information and other personal data. This security is guaranteed by a secure http server. All booking information is SSL encrypted and is provided in a secure environment.

What are the opening hours of the reception at Tulip Residences Joinville?

In most of the Tulip Residences, the reception is open 24 hours a day, in the others the reception is open from 06:00 am to 12:00 pm. However, you will still be able to access your apartment with the access code that will be communicated at the time of your reservation.

From what time can I check in on the day of my arrival at Tulip Residences Joinville?

On the day of your arrival, you can check in from 02:00 pm.

At what time do I have to leave the room on the day of my departure at Tulip Residences Joinville?

You have until 12:00 pm to check out the room.

What is the best price guaranteed Tulip Residences Joinville?

On, you have the Best Price Guarantee. Tulip Residences therefore guarantees you a price that is lower or equal to those displayed on other websites. With this guarantee, remains the best way to book a stay in one of our residences.

How much does parking at Tulip Residences Joinville cost?

Tulip Residences does not offer a single price for parking. It is sometimes free. You will find all the information you need on the relevant establishment's page.

How much does breakfast in a Tulip Café cost?

We have two options: the buffet breakfast at 14€ (8€ child under 12 years old) and the express breakfast from 6,50€.

How much does the overnight stay cost for the children at Tulip Residences Joinville?

The night is free for a child under 6 years old in his parents' room. Breakfast is also included. Children between 7 and 12 years of age also stay free of charge in an adult's room or, if it is possible to fit an extra bed, in the room of 2 adults. In this case we only charge the price of breakfast.

Please note that in some Tulip Residences establishments, it is not possible to install an extra bed in the rooms for safety reasons in case of fire. Please check the hotel page of the hotel of your choice for more information or contact the hotel directly.

Depending on the hotel, we offer special conditions for families with two or more children. Please check directly with the hotel of your choice to find out whether they offer family rooms.

What time can I have breakfast at Tulip Residences Joinville?

Breakfast buffet :
- Weekends and holidays : 07:00 am - 11:00 am
- Week : 06:00 am - 10:00 am

Express breakfasts :
- Weekends and holidays : 07:00 am - 12:00 pm
- Week : 06:00 am - 12:00 pm

For residences that do not apply the usual provisions, please consult the specific information for each one in the "Good to know" section of the establishment's page.

Is the Tulip Residences Joinville air-conditioned?

Yes, all the rooms and apartments of the residence are air-conditioned.

Is there a kitchenette in the studios?

Yes, there is a fully equipped kitchenette in each studio with microwave oven, induction cooking hobs, fridge and crockery kit.

Are the apartments at the Tulip Residences Joinville wheelchair accessible?

Yes, we have wheelchair accessible apartments. For reservations, please contact the residence by phone at +33 1 48 83 11 99

What is the difference between a king-size bed and a queen-size bed?

One king-size bed measures 180 cm x 200 cm (2 mattresses of 90 cm x 200 cm). A queen-size bed measures 160 cm x 200 cm (2 mattresses of 80 cm x 200 cm).

Are dogs allowed at Tulip Residences Joinville?

Yes, but less for a dog under 12kg only. Please indicate at the time of booking that you are bringing your dog with you. We charge 5 € per animal per night.

When do I have to pay for my stay at Tulip Residences Joinville?

At Tulip Residences Joinville, you pay on arrival or at the time of booking directly online.

Is my credit card automatically debited when I book online at Tulip Residences Joinville?

No, the credit card is verified and serves as a guarantee for the reservation. You pay for your stay upon arrival at the hotel.

How can I change my booking at Tulip Residences Joinville?

You can modify your reservation on our website, from your account. If you don't have an account yet, you can create one for free on our website. You can also cancel a past booking by clicking on the link in the confirmation email.

What are the cancellation conditions of Tulip Residences Joinville?

Reservations without guarantee are automatically cancelled after 06:00 pm on the day of arrival. It is not necessary to cancel them. Reservations guaranteed by credit card can be cancelled up to 6:00 pm on the day of arrival. In case of late cancellation, we charge 90% of the total price of the reservation. Cancellations during events and trade fairs must be made at least 15 days before the date of arrival - also possible via your reservation number - until 6:00 pm.

With your reservation number, you can cancel whenever you want!
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